Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

- Gift cards.

- Any item more than 14 days after delivery.

- Any item not in its original condition is damaged or missing parts for reasons not due to our error.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us, foremost, you should write us to info@certilondon.co

Refunds

You can only request the refund once you have received your order.

Once the order is placed, we cannot cancel or refund your order or your purchase until you receive it (if you do not receive it within 70 days of your order, you have the right to request a refund).

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The refund will be only for the value of the product returned, to which we will have to subtract our shipping costs and management costs (whether or not they have been charged in the purchase), amounting to £2.95 per product returned.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us at hello@sophiajewels.com

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Unfortunately, the orders and / or products on offer cannot be returned, nor the items and / or orders that have been purchased with a discount code.

Exchanges

Exchanges are in the form of credit notes, we will email over a credit note code (discount code with the total amount) for you to re order your exchange.