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THE CERTI MIRROR

THE CERTI MIRROR

Regular price £14.99 GBP
Regular price Sale price £14.99 GBP
Sale Sold out
In stock

Shipping & Returns

Delivery

UK STANDARD DELIVERY – £2.99

Delivery takes 3-5 working days and are delivered between 7am and 5pm (excluded bank holidays, weekends and public holidays)

UK NEXT DAY DELIVERY – £5.99

Order before 3pm to receive your order tomorrow. (Excluded bank holidays, weekends and public holidays)

UK SATURDAY DELIVERY – £9.99

Order before 3pm Friday to have your item guaranteed delivered the following Saturday.

IRELAND STANDARD DELIVERY – £9.99

Delivery takes 3-5 working days and are delivered between 7am and 5pm (Excluded bank holidays, weekends and public holidays.

IRELAND 1-2 DAY DELIVERY – £17.99

Order before 3pm to receive your order in 1-2 days. (Excluded bank holidays, weekends and public holidays) select worldwide express for this service.

EUROPEAN STANDARD DELIVERY – £9.99

Anywhere within the EU delivery takes 5-7working days Order placed after 3pm will be dispatched the following day (Excluded Bank Holidays, Weekends and Public Holidays)

INTERNATIONAL STANDARD DELIVERY – £9.99

Anywhere outside of the EU takes 5-10 working days Order placed after 3pm will be dispatched the following day. (Excluding bank holidays, weekends and public holidays)

WORLDWIDE EXPRESS 2-5 DAY DELIVERY – £20.00

Order before 3pm to receive your order in 2-5 days. (Excluded bank holidays, weekends and public holidays)

Please note, CERTI is not responsible for any delays caused by couriers. These may happen time to time and can occur in peak volume periods. However, these are the best delivery estimations available and are quite reliable and quick. Further, items purchased on pre-order are subject to varying shipping times.
In the event where a parcel is not claimed/refused by the receiver, we will not refund for parcels that are not claimed or refused. Alternatively, if our team are able to return your parcel back, any return costs will be the responsibility of the customer and deducted from the refund total.
Some orders may incur additional duties fees which vary from country to country. These fees are government related and out of CERTI's control. CERTI is not responsible for these fees.

Refund policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

- Gift cards.

- Any item more than 14 days after delivery.

- Any item not in its original condition is damaged or missing parts for reasons not due to our error.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us, foremost, you should write us to info@certilondon.co

 

Refunds

You can only request the refund once you have received your order.

Once the order is placed, we cannot cancel or refund your order or your purchase until you receive it (if you do not receive it within 70 days of your order, you have the right to request a refund).

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The refund will be only for the value of the product returned, to which we will have to subtract our shipping costs and management costs (whether or not they have been charged in the purchase), amounting to £2.95 per product returned.


Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us at hello@sophiajewels.com


Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Unfortunately, the orders and / or products on offer cannot be returned, nor the items and / or orders that have been purchased with a discount code.


Exchanges

Exchanges are in the form of credit notes, we will email over a credit note code (discount code with the total amount) for you to re order your exchange.

Care Instructions

How To Take Care Of Your Jewellery?

All CERTI is crafted to the highest quality to ensure that it keeps its shine for as long as possible. However, as with all jewellery, there are things you can do to help maintain your item for as long as possible.

Using a soft lint free cloth, periodically wipe your jewellery. This will keep your jewellery looking shiny. Ideally, store your CERTI purchases in a dark, cool and dry place within an air tight box or bag to help reduce  scratching and tangling.

Try not to expose your jewellery to perfumes, lotions or any acidic liquids, as this may cause the plating to fade over time. Our plated jewellery is water proof and will not tarnish. However, we would advise removing all jewellery while in water and avoid extreme temperatures. Please note, plated jewellery may naturally fade over time. This is not a fault and can be avoided by caring for your jewellery as detailed above. 

How Should I Clean My Jewellery?

Have a question?

Get in touch via the contact us page

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Why CERTÍ ?

We specialise in the highest quality 18k Gold, Silver plated & filled jewellery.

Our exquisite jewellery collection is meticulously crafted to adorn your beauty with sophistication and style. With a commitment to quality and a passion for design.